Shipping and delivery
DELIVERY TIME
The delivery time for products varies according to the zip code, carrier, chosen payment method, and whether or not there is personalization.
To calculate the product's delivery time, simply enter your zip code in the field available just below the item. After entering your zip code, click on CALCULATE.
Then, the delivery time and cost will be displayed below. Allow 3 extra business days beyond the stated time for orders with personalization.
Note: the delivery time for the order begins to be counted from its approval by the financial institution and our store, after validation of registration data and payment.
DELIVERY POLICY
We deliver throughout Brazil by carrier. Deliveries are made Monday to Friday, from 8:00 AM to 6:00 PM. Someone must be at the address to receive the order. It is not possible to schedule a delivery time.
The merchandise can be received by third parties, such as condominium doormen and family members, provided they have a photo ID and sign the merchandise receipt.
The carrier attempts delivery up to three times on different days and at different times. If three delivery attempts are unsuccessful, the product will be returned to our Distribution Center. For a new shipment, the initial delivery time and informed value will apply again.
The cost of re-shipment is borne by the customer. For this reason, as soon as you receive the email with information about your shipment status, track it until delivery is completed.
Upon receiving your order, check if the box is in perfect condition, unopened, and if the invoice is in your name.
If the invoice is not in your name, or the box is damaged, refuse the delivery immediately and contact our customer service team BY CLICKING HERE.
*Some regions have home delivery restrictions. If your region is one of these, your order will await pickup at an agency to be defined by Correios (Brazilian Post Office).
TRACKING
Delivery tracking can be done through the tracking available on our website, by accessing the "My Account" option or through the link received by email.
DELAYS OR LOSSES
HADDRA Online Store will do everything to meet the deadlines provided in this regulation. However, delays may occur due to reasons beyond our control, such as government inspections.
If the order is lost before delivery to the registered address, re-shipment or cancellation of the order will be carried out upon customer approval, after confirmation of the loss by the carriers (period of 5 to 7 business days).
SHIPPING METHODS
Deliveries throughout Brazil are carried out by our partner carriers, and the customer can choose the option that best suits them according to the values and deadlines presented.
For orders placed with Express Shipping, the item will be personalized and delivered within 48 hours.
QUESTIONS OR DELIVERY PROBLEMS
If you have questions about your order's delivery time, please verify if the order is indeed overdue. Remember that the deadline starts on the 1st business day after payment approval.
If the informed deadline has expired, contact our service channels so we can resolve the situation.
These are some situations where your order may not arrive within the established deadline:
- Three unsuccessful delivery attempts;
- Incorrect or incomplete delivery address;
- Climatic or adverse factors, such as accidents, heavy rains, or strikes.
DELIVERY AREA
We deliver throughout Brazil. Check the shipping cost and delivery time for your region at the time of purchase, by entering your zip code.
INTERNATIONAL DELIVERY
HADDRA does not offer international delivery. Our e-commerce exclusively serves orders within national territory.