My order
Check information about your purchase and track all order stages.
View details →Call center
We're here to help you.
Our team is ready to answer questions about orders, deliveries, exchanges, customization, and much more.
Service: Monday to Friday, from 8 a.m. to 6 p.m.
How can we help?
Find the ideal care
Shipping and delivery
Learn about shipping times, carriers, and delivery information.
Learn more →Exchanges and returns
See how to request an exchange or return quickly and securely.
See policy →Customization
Ask us about engraving names, logos, and custom orders.
Learn more →Corporate
Request a quote for custom promotional items and bulk purchases.
Request a quote →Frequently asked questions
Find answers to the most common questions.
See FAQ →Exchanges and returns
How does an exchange or return work?
1
Request service
Contact us via WhatsApp, informing your order number.
2
Provide the details
Describe the incident and, if necessary, send photos of the product.
3
Our team will analyze it
We analyze each request in accordance with our service policy.
4
Customer feedback
You will receive all guidance for the continuation of the request.
Frequently asked questions
Most frequent questions
How do I track my order?
After shipping, you will receive the tracking code by email and will be able to follow the delivery status.
What's the shipping deadline?
The preparation time is informed on each product page and may vary for customized orders.
Can I change my order?
Contact us as soon as possible. If the order has not yet been separated or customized, our team will check the possibility of making changes.
How does personalization work?
Customized products are produced according to the name, logo, or artwork provided in the order.
My product arrived damaged. What should I do?
Contact our team and send the order number, product photos, and packaging for analysis.
How to request an exchange?
Contact our team via WhatsApp, providing your order number and the reason for your request.
What are the refund periods?
The deadline depends on the payment method used and begins after the return has been analyzed and approved.
Do you still need help?
Our team is ready to assist you.
Count on us to make your experience with Haddra Lab the best it can be.
◉
Atendimento humanoEquipe preparada para ajudar você.
◇
Compra seguraSeus dados e pagamentos protegidos.
✦
Produtos de qualidadeMateriais selecionados e alta durabilidade.
♡
Satisfação garantidaCompromisso com a melhor experiência.