We want you to have the best experience with our products. Should you need to request an exchange or return, please contact our customer service team so we can guide you through the entire process.

Attention! The warranty does not cover scratches, dents, breakages, natural wear and tear from use, accidents, or damage caused by the use of unsuitable cleaning products. These situations can compromise the product's preservation, thermal capacity, and paintwork, resulting in the loss of the factory warranty.

Customized products are produced exclusively according to the customer's request. For this reason, we do not allow exchanges, returns, or cancellations after personalization has begun, except in cases of manufacturing defects.